The brief
Create the complete compliance part of Cloud Desk.
That is the work Eximinq is seeking, and it is the job this quotation prices. Cloud Desk already signs people in, lists the catalogue, takes a request, and holds a wallet. The compliance part of that desk is still to be created. Golden Owl creates it.
Complete, here, means the written list: a standard case for every catalogue service; statutory profiles for the 10 modules already started; and three desks Eximinq fills with its own figures and dates (licensing, incentive and realisation, import monitoring). The CRM is the second part of the same job, on those same accounts. Duty calculator, HSN, a rebuild of eximinq.in, e-invoicing, government filing, and a deep engine for any other service stay outside this price.
Executive Summary
The client brief is to create the complete compliance part of Cloud Desk: one place where an importer, exporter, CHA, or logistics client can see what is due, what Eximinq has marked as filed, what is blocked, and what it costs. The desk already has the spine. Golden Owl builds the compliance part that is missing, and adds the CRM so Eximinq can run the relationship behind that work. The written list is the scope. A module that is not on that list is a change request.
On 11 October 2026 Golden Owl signed in to the live desk at eximinq-clouddesk.vercel.app and read the catalogue, command centre, wallet, and request board. The public site eximinq.in was read the same day.
What The Live Desk Shows
71Services in the catalogue, across 8 categories
10Services linked to a statutory record. 61 are listings.
8Requests on the board. None marked completed.
0CRM objects. No enquiry, pipeline, owner, or follow-up.
Also on the desk that day: 12 client records, of which 11 were active, plus 11 active agents and 24 user accounts. Of the 8 requests, 4 were submitted, 3 were active, and 1 was in the Live stage. Four items needed action. Smart Vault returned no documents in the admin view. Counts will move while Eximinq keeps building. Week one re-baselines them. The price does not.
What Cloud Desk Already Is
Sign-in, the catalogue, the request, and the wallet are already on the live desk. The compliance part is the missing work, and it is what this quotation creates. The spine stays.
In place
- Sign-in for admin, agent, and client, with role checks that refuse a client route to an admin session.
- A command centre for clients, agents, requests, and wallet movement.
- A service store: Compliance, Licensing, Registration, Incentives, Custom Filing, Dispute Resolution, ISO & Trademark, and Logistics.
- A request record with quote, documents, SLA, assignment, priority, and five stages from draft to completed.
- Statutory screens for IEC, AD code, RCMC, IFSC, FSSAI, EPR, LMPC, SVB, and AEO T1 / T2.
- Wallet, credit line, workforce, and menu administration.
The gap
- The catalogue reads like a full compliance firm. The engine behind it can run a request.
- Ten services know which statutory record they belong to. The other sixty-one do not.
- Live work is concentrated in six types: Factory Licence, DSC, Certificate of Origin, e-BRC, Import Monitoring, and BIS.
- There is no account of the relationship: who enquired, who owns them, what renews, and what is unpaid.
- eximinq.in promises a duty calculator, HSN and exemption help, obligation tracking, and audit readiness. Those behaviours are not modules inside Cloud Desk.
Loopholes
Each row is something a client or an Eximinq manager will hit if the desk is opened in this state.
| Loophole |
What the live desk shows |
What it costs Eximinq |
Severity |
| Catalogue ahead of the engine |
71 services are in the store. 10 point at a statutory module. 61 do not. The request board is carrying 6 service types. |
A client browses a full compliance menu and lands in a thin form. |
High |
| No CRM |
The application has no enquiry, lead, pipeline, activity, owner, or follow-up. |
Enrolment, renewal, and chasing sit outside the desk that does the work. |
High |
| No obligation clock |
A request has an SLA. A licence, an EPCG export obligation, an IMS pre-arrival window, or an open EDPMS entry does not have its own date register. |
The portal can say a case is active while a date Eximinq cares about has already passed. This quotation adds a register of those dates. It does not calculate the legal obligation. |
High |
| The case loop is open |
Eight requests, zero completed. Smart Vault is empty in the admin view. The request object itself is well shaped: pricing, documents, assignment, health, and next action are already fields. |
The team cannot yet show a client a closed file or an audit pack inside the product. |
High |
| Three desks, uneven wiring |
Admin, agent, and client shells exist. Login returns 7 admin menus. The interface also hard-codes Service, Profile, Workforce, Wallet, and Billing modes. User management calls a route the API answers with 404. The user list is available on a different route. |
Staff meet screens that do not match the data behind them. |
Medium |
| The desk sleeps |
The interface is on Vercel. The API host was asleep at the start of this review. The first call took about 30 seconds to wake. |
A compliance desk sold as day-to-day help cannot open on a sleeping server. |
Medium |
| One shared admin door |
This review used a single administrator login. The sign-in screen has no second factor. |
Every client file hangs on one shared password. Named staff logins and a second factor are a week-one condition of go-live. |
Medium |
| Wallet without a commercial close |
Quotes, GST fields, wallet, and credit line exist. Invoice & Billing is a mode in the shell. An account does not yet show a tax invoice, a receipt, and an outstanding balance next to the relationship. |
Eximinq can take a wallet debit and still not see who owes what. |
Medium |
| Website and product disagree |
eximinq.in offers duty calculation, HSN and exemption help, and a compliance audit. Cloud Desk does not contain those tools. |
A prospect who enrols from the website meets a different product. Those three tools are not in this quotation. A marketing-site rebuild is a separate quote. |
Medium |
The standing administrator password used for this review should be rotated before this profile is circulated, and replaced with named staff accounts. It is omitted from this document.
The Complete Compliance Part
This is the compliance part of Cloud Desk that Eximinq asked Golden Owl to create. A client logs in and sees four things: what is due, what Eximinq has marked as filed, what is blocked, and what it costs. An agent sees the case, the documents, and the dates on that case. Eximinq sees the relationship: who enquired, who enrolled, who owns the account, which licence date falls this month, and what is unpaid. Filing status is the status Eximinq records. The portal does not read DGFT or ICEGATE on its own.
Client portal
- Company and statutory profile as the master record.
- Service store that opens a real case, with quote, documents, and status.
- Licence, scheme, and incentive register with the next date that matters.
- Document vault and an audit pack for the file.
- Wallet, invoice, and receipt on the same account.
Eximinq desk
- One case board for admin and agent, on the same records the client sees.
- Assignment, SLA, clarification, and completion, including a completed state the board can reach.
- Notifications for expiry, SLA, clarification, and follow-up.
- Audit log on status, price, and document changes.
CRM
- Accounts for importer, exporter, CHA, and logistics, tied to the client already in Cloud Desk.
- Enquiries and a pipeline: New, Qualified, Proposal, Won, Lost, Dormant.
- Owner, calls, meetings, and follow-up dates.
- Won work becomes a case. Renewals are born from the licence register.
- Outstanding and last invoice on the account.
How Golden Owl Closes It
The job is the complete compliance part of the live Cloud Desk. Golden Owl creates that part, and the CRM on the same accounts. Government filing on DGFT, ICEGATE, and the other portals stays with Eximinq's practitioners. The software prepares the file, holds the evidence, watches the date, assigns the person, and reports the commercial position.
Create the compliance part
- All 71 services open on the standard case: type, quote, documents, wallet, assignment, SLA, clarification, completion. Depth beyond that case is only the three desks named below.
- Menus, command centres, and the API tell the same story. The broken user-management route is replaced.
- Smart Vault becomes the document record, with expiry and a downloadable audit pack.
- Statutory profile as master data for the 10 modules already started. These stay profile records. They are not rebuilt as separate legal engines.
- Licensing register for Advance Authorisation, EPCG, DFIA, and SCOMET. Eximinq enters the obligation figure, the redemption date, and any later change. The register reminds. It does not decide the figure.
- Incentive and realisation desk for RoDTEP, RoSCTL, drawback, IGST refund, e-BRC, and open EDPMS entries, from the figures and dates Eximinq supplies.
- Import-monitoring dates from the shipment dates Eximinq enters, with a reminder before the date they set.
Add the CRM
- One record per client firm, with the people, the IEC, and the statutory profile beside it.
- Capture a prospect, qualify it, send a proposal, and mark it won or lost with a reason.
- Every account has an owner. Calls, meetings, and follow-ups have a date.
- A won enquiry opens the right Cloud Desk case, with the quote already on it.
- Licence expiry and scheme dates create the next task.
- Last invoice, last receipt, and outstanding sit on the same screen as the open cases.
- Reports for pipeline, follow-ups due, renewals due, and open cases by owner.
Every catalogue service gets the same case: type, quote, documents, wallet, assignment, SLA, clarification, and completion. A deep desk is only the licensing register, the incentive and realisation desk, and the import-monitoring dates named above. ISO, trademark, marine insurance, and the rest of the catalogue stay on that standard case. Deepening any other service is a change request. Where Eximinq has no government API, staff record the status, the documents, and the dates.
Also In The Build
- Named staff logins, a password policy, and a second factor for admin and agent accounts. The shared administrator login is retired at handover.
- Setup of a host that stays awake, with nightly backups and one restore check. The monthly hosting bill is at actuals and is not inside the 9,00,000 or the retainer.
- Email notifications for expiry, SLA, clarification, and follow-up. SMS or WhatsApp is extra, at the gateway's cost.
- An invoice PDF and a receipt PDF with GST fields, linked to the wallet entry. This is not e-invoicing and it does not file with GSTN.
- One opening import from a sheet Eximinq supplies: current clients, open licences, and open requests. A second sheet, or a history load, is a change request.
- UAT with Eximinq's team, a short operating guide, and handover of the repository Golden Owl delivers. Eximinq owns that code.
Outside This Quotation
Eximinq keeps
- Judgement on scheme eligibility, classification, obligation figures, and what to file.
- Filing on DGFT, ICEGATE, and other government portals, and any API login Eximinq does not already have.
- Government fees, DSC, and portal charges.
- The legal text of client-facing opinions, and the correctness of dates and amounts entered on the register.
Quoted separately if needed
- Monthly hosting, domain, email, SMS, WhatsApp, and payment-gateway fees, at actuals.
- Duty calculator, HSN and exemption finder, and a rebuild of eximinq.in.
- E-invoicing, GSTN, and any government portal connection Eximinq does not already have.
- Native mobile apps. This portal is a responsive web application.
- Annual maintenance after the defect window in the chosen option.
Which Option To Choose
Both options create the complete compliance part of Cloud Desk, and the CRM, through the same handover. They do not cost the same.
Best end-to-end
- Choose Option 1, INR 9,00,000, when Eximinq wants one price, one handover, and 60 days of defect correction.
- The extra over a 9-month retainer is INR 72,000. That buys a frozen scope and the defect window.
Best retainer
- Choose Option 2, INR 92,000 a month without taxes for 9 months (INR 8,28,000 without taxes), when Eximinq wants to pay monthly and still reach handover. Each month is credited to Golden Owl's account between the 1st and the 5th.
Option 1. End-to-end package
INR 9,00,000
One price to create the complete compliance part of Cloud Desk, and the CRM beside it.
- The written scope, through training, cutover, and handover.
- At kickoff both parties sign a one-page scope list taken from this quotation. The price holds for that list.
- Work outside the list is a change request before it is built.
- If Eximinq's inputs are late, the dates move by the same number of days. The price does not increase. Golden Owl can pause until the input arrives.
- 60 days of defect correction after handover, limited to the accepted scope. A new feature is not a defect.
INR 9,00,000 plus taxes. Hosting and third-party fees at actuals. Paid 40% on kickoff (INR 3,60,000), 40% when the month-5 staging build is accepted (INR 3,60,000), and 20% before handover (INR 1,80,000). A stage is accepted when Eximinq writes acceptance, or 10 working days after Golden Owl asks, if no written defect list has arrived.
Option 2. Monthly retainer
INR 92,000
Per month for 9 months, without taxes. INR 8,28,000 in total, without taxes. The same complete compliance part of Cloud Desk, and the same CRM.
- The same written scope, funded month by month, through training, cutover, and handover.
- Defects found during a paid month are fixed in that month. After month 9, fixes are annual maintenance, quoted separately.
- The month is reserved, so a late input does not cancel that month's invoice. After the 9 months, either party may stop with 30 days' notice.
INR 92,000 is without taxes. Invoiced at the start of each month and credited to Golden Owl's account between the 1st and the 5th of every month. Build pauses if that month is unpaid after the 15th. The 9 months remain payable if Eximinq ends early. Hosting and third-party fees at actuals.
Option 1 and the 9-month retainer reach the same handover. Option 1 costs INR 72,000 more and includes 60 days of defect correction.
Nine-Month Programme
Both options spend the nine months creating that compliance part, with the CRM beside it. Month 8 is UAT. Month 9 is training, cutover, and handover.
| Month | Compliance part of Cloud Desk | CRM |
|---|
| 1 | Re-baseline, information architecture, security, awake hosting, one data model. | Account and contact model on the clients already in Cloud Desk. |
| 2 | Statutory profile as the master record. Repair admin routes and menus. Document vault. | Enquiry capture and source. |
| 3 | Standard case for every catalogue service: quote, documents, assignment, SLA, wallet. | Pipeline from New through Won and Lost. |
| 4 | Licensing register: AA, EPCG, DFIA, SCOMET. Dates and figures entered by Eximinq. | Owner, calls, meetings, follow-up dates. |
| 5 | Incentive and realisation desk from Eximinq's figures: RoDTEP, RoSCTL, drawback, IGST refund, e-BRC, EDPMS entries. | A won enquiry opens a Cloud Desk case. |
| 6 | Import-monitoring reminders from shipment dates Eximinq enters. Expiry alerts by email. | Renewal tasks generated from the licence dates on the register. |
| 7 | Client, agent, and admin command centres on the same cases. Email notifications. | Outstanding and last invoice on the account. |
| 8 | Invoice and receipt PDFs with GST fields. Ageing. Audit log. UAT. | Pipeline, follow-up, and renewal reports. |
| 9 | Training, catalogue polish, production cutover, handover of code and hosting. | Staff playbook. Shared admin login retired. |
Kickoff needs a single Eximinq product owner who can answer scheme questions within five working days, and a sheet of current clients, open licences, and open requests for the month-2 import. Delay on those items moves the calendar by the same number of days.
